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3D Avatar Online Store follows PayPal refund and return policy. Types of Problems Covered. PayPal Buyer Protection helps you if you encounter either of these problems: "Item Not Received" (INR): You did not receive the item you paid for with PayPal; or "Significantly Not as Described" (SNAD) You received an item you paid for with PayPal but it is Significantly Not as Described (SNAD).If your problem is a transaction that you did not authorize, please see section 8 below. An item is "Significantly Not as Described" (SNAD) if it is materially different from what the Seller described on its website or in the item listing. Here are some examples: You received a completely different item. The condition of the item was misrepresented. For example, the description when you bought the item said “new” and the item was used. The item is missing major parts or features which were not disclosed in its description when you bought the item. An item is not Significantly Not as Described (SNAD) if it is materially similar to the Seller's item listing description. Here are some examples: The defect in the item was correctly described by the Seller. The item was properly described but you didn't want it after you received it. Eligibility Requirements To be eligible for PayPal Buyer Protection you must meet all of the following requirements: • Pay for the full amount of the item with one payment from your Account. Items purchased with multiple payments or installments are not eligible. • Open a Dispute within 180 Days of the date you sent the payment – then follow the online dispute resolution process described below under "Dispute Resolution" • Have an Account in good standing • You have not received a recovery related to such purchase from another source Even if your payment is not eligible for PayPal Buyer Protection, you can file a Dispute and resolve the issue directly with the Seller, however, PayPal will not find in your favor if you escalate a Dispute to a Claim when an item is not eligible for PayPal Buyer Protection. Coverage Amount If you are eligible for PayPal Buyer Protection and PayPal finds in your favor on your Claim, PayPal will reimburse you for the full purchase price of the item and original shipping costs. PayPal will not reimburse you for the return shipping costs that you incur to return a Significantly Not as Described (SNAD) item to the Seller or other party specified by PayPal. If the Seller presents evidence that they delivered the goods to your address, PayPal may find in favor of the Seller for an Item Not Received (INR) Claim even if you did not receive the goods. Dispute Resolution If you are unable to resolve a problem directly with a Seller, you can go to the Resolution Center and follow this process: • Open a Dispute. Open a Dispute within 180 Days of the date you made the payment to negotiate with the Seller for resolution of the Dispute. • Escalate the Dispute to a Claim. If you and the Seller are unable to come to an agreement, you can escalate the Dispute to a Claim within 20 Days after opening the Dispute. You must wait at least 7 Days from the date of payment to escalate a Dispute for an Item Not Received (INR), unless the Dispute is for $2,500 USD or more (or other currency equivalent). If you do not escalate the Dispute to a Claim within 20 Days, PayPal will permanently close the Dispute. • Respond to PayPal's requests for information in a timely manner. During the Claim process, PayPal may require you to provide documentation to support your position. • Comply with PayPal's shipping requests in a timely manner. For Significantly Not as Described (SNAD) Claims, PayPal will generally require you, at your expense, to ship the item back to the Seller, or to PayPal, or to a third party and to provide proof of delivery. Refunds (if applicable) If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Returns and Shipping Since the products that 3D Avatar produces are highly personalized and were made exclusively for you they are not a subject of return. Please do not send your purchase back to the manufacturer. Additional non-returnable items: * Gift cards * Downloadable products Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@3DAvatar.ca. Discounted services and products (if applicable) Only regular priced items or services may be refunded, unfortunately discounted purchases cannot be refunded. Exchanges (if applicable) We only replace items if they comply with the PayPal refund policy. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.